Iwako is a Japanese eraser manufacturer. Iwako's erasers are loved by every one in many countries!! |
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FAQ
Q1. Can I buy any product from abroad?
A1.
We wholesale only the following series of products to overseas customers:
Q2. Can I buy just one package?
A2.
We are sorry to have to set a minimum purchase quantity for each series of products. For example, for boxes containing 60 erasers, the minimum is 20 boxes. If you are a private client, please visit our retail store at eBay.(opening soon!). Q3. What is the difference between wholesale and retail prices?
A3.
We are providing special prices for wholesale clients, please kindly contact IWAKO overseas section for price inquiry (  )Our person in charge will reply to your inquiry as soon as possible. Q4. How shall I pay for the products?
A4.
Please pay in advance by bank transfer or by credit cards (PayPal). Banking fees and freight cost is on clients, your understanding and cooperation is highly appreciated. *All bank charges are payable by the customer. Please add JPY 4000 on your purchase amount when you arrange T/T. *For payment by PayPal, our acceptance fee ( 3.7％of your purchase value + 40yen) will be added on your final purchase amount. Q5. How long does delivery take?
A5.
If the products are in stock, we will reserve them for you immediately. After payment is confirmed (wire transfer receipt is sufficient), we will book the earliest ship/air service available. The delivery period varies depending on the destination, but we can deliver the products to Japanese ports within 2 working days. From the ports, it depends on the ship and air schedules. Ordering
If you would like to order our products, please email us and we will quickly email you a blank purchase order form. Please fill in the quantity you require, and send it back to us. We will then reserve the products based on the purchase order form. 1. Estimates
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We provide estimates according to each order. If you have any requests concerning the delivery date, let us know at this stage. 2. Payment
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(1) by bank transfer We prepare the invoice and packing list. Please transfer the invoiced amount to our bank account in Japanese yen. After payment is confirmed, we will ship the products. If you are in a hurry, you can fax us the wire transfer receipt that you receive from your bank.
------- Iwako's Bank Account -------
(2) by Pay PalThe Bank of Tokyo-Mitsubishi UFJ, Ltd. Soka Branch Account No.: 0785970 Iwako Co. Ltd Swift Code: BOTKJPJT Please send payment to 
3. Shipping arrangement
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(1) for large orders We book the earliest ship or air service available to the destination, preparing for export. (2) for small orders We will ship your merchandise by postal service(EMS/AIR/SEA/SAL). Based on the freight cost and lead time, please kindly tell our sales person the method you prefer. 4. Submitting trade documents
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We submit the export declaration to Japanese Customs. We will email you the invoice (IV) and bill of lading (B/L). For shipment via postal service, we will send you an e-copy of shipping invoice as proof. 5. Shipping
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Ship or airplane departs from the port. 6. Submitting B/L
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We provide you with the B/L that will be required to receive the products in your country. Usually, a surrender B/L is issued, enabling you to submit the import declaration as soon as the products arrive. 7. Purchase completed
* Ordering customized products follows similar procedures.   |
