1. Item Price-1
For each item available at IWAKO, the retail price in US$ is displayed. Whenever discount is available, our price and the amount you save are also displayed.
The item price does not include shipping charge. Please make sure to place your order online. Before you complete placing your order,
you will be able to see the order details including the shipping charge.
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2. Item price-2
For your reference, we display the item price in US Dollars. It is calculated at the exchange rate of the average of the last 6 months.
Please note that as the exchange rate fluctuates continuously, we may change the item price.
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3. Japanese Consumption Tax
In Japan, there is a 5% consumption tax applied to the price of every item purchased. Non-residents are exempt from this taxation.
On the other hand, if you are a resident in Japan, please order from Japanese online store.
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4. VAT/Import Duties
If you are receiving your order outside of Japan, you may be subject to VAT/import duties, which may be levied once the package reaches the country. If that happens, additional charges for customs clearance must be borne by you or the recipient of the order. To find out what these charges might be, please contact the customs office of the country in which the order is to be received
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5. Using Shopping Cart
Add an item to shopping cart by clicking on "Buy" button located next to the item. You can view items in your shopping cart at any time by clicking on "View Cart" located at upper leftt corner of our website.
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6. Proceed to Checkout
When you have everything you need in your shopping cart, and are ready to place your order, click on "Checkout/Proceed to checkout " button to be taken to our order form.
You will be prompted to make selections for shipping address, shipping option, and payment methods in the order form.
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7. Shipping Options
Available methods of shipment is Express Mail Service (EMS) .
Express Mail Service (EMS)
・･ Usually delivered in 3-6 days after the order is shipped.
・･ Online tracking is available.
・･ Signature of the recipient is required upon delivery.
In case you are absent at the time the attempt is made to deliver your package, your local post office/courier will either leave a note with contact information or repeat attempts to deliver it.
In case you do not receive your order in the span of time mentioned in our shipping confirmation e-mail, please call your local depot/post office to see if they might be holding the parcel for you.
Shipping charge depends upon the order weight, and the region of the country where the order is to be sent.
Our shipping charge includes handling fee.
You can view an estimate for the shipping charge online before you finalize your order.
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8. Payment Methods
We accept Credit Cards via PayPal, and PayPal.
We do not accept any other type of payment.
We accept payment by PayPal sent in US$.
Your IWAKO order will be completed once your payment is confirmed.
Please note that it may take up to 24 hours before the PayPal payment is confirmed.
If you are using a checking or savings account as your funding option through PayPal, it will take additional 3-4 business days before the payment is completed and for your order to be processed.
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9. Making Changes to Your Order/Cancelling Items
You can't make changes to your orders.
You can't cancel your orders.
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8. Customs/Import Duties
International customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.
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10. Clearance Fee
In some countries, couriers may charge clearance fees independently from the customs duty for processing the packages through the customs. For more information on what these fees might be, please contact the post office of the country in which you are receiving your order.
Also, the clearance fee might be different for EMS and Air Mail parcels in some countries. In UK, for example, EMS parcels are handled by Parcel Force once they reach UK, while Air Mail parcels are handled by Royal Mail. Parcel Force charges a significant amount of "Parcel Force Clearance Fee" in addition to VAT tax, while Royal Mail charges much less. For this reason, many people prefer Air Mail to keep the cost as low as possible even though EMS is quicker and generally more reliable as online tracking is available.
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